Privacy Policy

This policy explains what information Nova Tiling Pros ("we", "us") collects through novatilingpros.com, how we use it and the choices you have. We keep it short and plain on purpose.

Information We Collect

Information you give us. When you request an estimate or contact us, we collect what you enter: your name, phone number, email address, ZIP code and details about your project.

Information collected automatically. Like most websites, we use analytics and advertising tools that collect technical information such as the pages you view, the link or ad that brought you here, your approximate location, browser and device type, and your IP address. These tools use cookies and similar technologies.

How We Use It

• To respond to your request, schedule visits and prepare estimates
• To communicate with you about your project by phone, email or text message
• To understand how visitors use the site so we can improve it
• To measure and improve our advertising
• To keep the site secure and prevent spam and abuse

Text Messaging

If you check the box consenting to text messages, we may text you about your estimate, appointment and project. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of buying anything from us.

We do not sell, rent or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. Mobile information is shared only with service providers that help us deliver messages on our behalf.

Who We Share Information With

We do not sell your personal information. We share it only with service providers that help us run our business, under agreements that limit how they may use it, including:

• Our customer relationship and messaging platform, which stores lead details and sends calls, emails and texts
• Our website host and content delivery network
• Analytics and advertising providers such as Google
• Licensed trade partners, when their involvement is needed for your project

We may also disclose information when required by law or to protect our rights, our customers or the public.

Cookies and Analytics

We use cookies and similar technologies for analytics and advertising measurement. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. The site will still work.

How Long We Keep Information

We keep estimate requests and project records for as long as needed to serve you and to meet legal, tax and warranty obligations, then delete or anonymize them.

Your Choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Email info@novatilingpros.com and we will take care of it.

Children

This website is intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact

Nova Tiling Pros, Arlington, VA. Email info@novatilingpros.com or call (571) 579-4860.